The Question of Scope
During a needs assessment, every Nash-Boyd Learning Solution master consultants knows there is highly valuable information that has not yet, been discovered. We rely on the client/expert to fill the gap. We ask many questions and prob the clients’ minds by analyzing responses and asking, “What questions should I have asked that I haven’t?” We hope this level of conversation will trigger the client to share any last minute details that are relevant to finding a solution.
The Metric That Matters Question
The Nash-Boyd Learning Solution will align your problems and any potential solutions to a metric that matters to you. Metrics matter to you and to us. We want to know: “Which metrics are you trying to positively affect?” This will enable Nash-Boyd to use the metrics to evaluate the success of the solution we will eventually deliver.
The Powerful Closing Question
The Location Question
Occassionally, problems occur in a specific geographic location, within a business unit, within a specific region, and so on. It is our intention to get a clear picture of the location by asking questions such as, “Where does the problem occur?”
TheNash-Boyd Teamwelcomes the opportunity to identify and promote the benefits of using observations and other data-gathering methods to ensure that the right problem is addressed.
Solving The Problem
Many training and consulting professionals fail to determine the potential size and impact of the problem. A simple way to initially assess the scope is by asking, “How big is the problem in measurable terms?” The measurable terms are always linked to the metrics that matter question. We at the Nash-Boyd Learning Solution help the client determine just how much the problem is adversely affecting the cited metrics.
The Diagnostic Question
The Nash-Boyd Team always ask questions.
Our first question: What is the problem? However, answers will almost always be symptoms and not causes. We, as performance consultants know this, and we begin a series of root cause analysis questions that are framed by asking why, using the 5 Whys technique. When a solution fails to deliver value, it can often be traced to a lack of problem definition. So at the Nash-Boyd Learning Solution, we know that it is imperative to ask questions that reveal potential root causes.
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